Tuesday, January 02, 2007
 
Microsoft Offers Assistance
Clicking through a link on my MSN Messager, I got the following helpful error message:

MSN Error


Note Microsoft's tips:
  1. In your browser, click refresh. But the URL is for a unique landing page, toobusy.html. So refreshing will only reload the error page.

  2. In your browser, click Back, and try again. But since I reached this page without navigation in the browser, the Back button is not enabled.

  3. Wait a few minutes and try again. Bingo.
The screen offers me three options, only one of which I can actually try. In that case, the screen should only offer me a single option.

Such things lead a user to believe that maybe the application, or at least the copywriters behind the interface, are out of touch or incorrect sometimes. That blows a user's trust in an application, or it should.

But me, I am in QA; I don't trust my watch without checking it against my cell phone, the clock on the computer, and the clock on the phone.


- posted by Brian J. @ 5:55 AM
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To say Noggle, one first must be able to say the "Nah."