Tuesday, January 02, 2007
 
Microsoft Offers Assistance
Clicking through a link on my MSN Messager, I got the following helpful error message:

MSN Error


Note Microsoft's tips:
  1. In your browser, click refresh. But the URL is for a unique landing page, toobusy.html. So refreshing will only reload the error page.

  2. In your browser, click Back, and try again. But since I reached this page without navigation in the browser, the Back button is not enabled.

  3. Wait a few minutes and try again. Bingo.
The screen offers me three options, only one of which I can actually try. In that case, the screen should only offer me a single option.

Such things lead a user to believe that maybe the application, or at least the copywriters behind the interface, are out of touch or incorrect sometimes. That blows a user's trust in an application, or it should.

But me, I am in QA; I don't trust my watch without checking it against my cell phone, the clock on the computer, and the clock on the phone.


 
To say Noggle, one first must be able to say the "Nah."